Shipping Methods

We ship via UPS and can ship FedEx to most states upon request.  Please let us know if you have a preference and we will do our best to accommodate. Tracking information for your order will be sent to the e-mail address and phone number you provide with your order.

Weather

Depending on the shipping method selected, your package may encounter a weather hold. We do this to make sure your wine arrives in optimal condition. While we cannot guarantee the weather will not change, we will make every effort to ensure that your package is not subjected to weather extremes.

Please contact shipping@dobbesfamilywinery.com if you have a specific shipping timeline. We may have options for you to upgrade your shipping service.

Delivery Schedule

All orders will be processed within 3 business days. If weather conditions are not favorable for shipping, we will hold your purchase until conditions improve.
If you have any questions or concerns regarding shipping, please contact us at 503-538-1141 Ext.155.

Undeliverable Packages

If your order has three failed delivery attempts, it will be marked as a return to sender and ship back to Oregon. The return and reshipment of your order will be at your cost at the retail (non-club rate). Please ensure your address is complete and correct.  If you are unable to be present to receive your order at the provided address, we recommend shipping to an eligible FedEx or UPS Store to pick up at your convenience, or a business address that is staffed during business hours. Purchasers are responsible for redirecting their own packages at their own expense.

We cannot deliver to a P.O. Box and an adult 21 years or older must be present and sign for your order upon delivery.

Damaged Packages

If you receive an order that has been visibly damaged in transit, please contact us within 48 hours of receiving the order. We will arrange to have the damaged order picked up, when possible. Please keep all evidence of the damage (in original packaging) to enable us to process a claim with UPS or FedEx. We may ask you to send pictures for insurance purposes and will work with you to replace damaged orders.

Defective Product

We take pride in our winemaking techniques and want to provide you with the highest quality wine possible. If, however, you feel there is a defect in your purchased wine, contact us before taking any action. Many Dobbes’ wines are unfined and unfiltered, and as a result, it is normal for sediment to form over time; this is not considered a winemaking flaw. Defects include flaws due to microbiological causes, but not damage as the result of extreme heat or cold during the shipping process. Keep the bottle and unused contents; we may arrange to have the package picked up for return. We may offer a replacement bottle, if available, or credit you the cost of the wine.

Questions?

Email or  Call us: 503-538-1141 x155