Shipping Methods

We ship via UPS Ground and UPS Overnight. Tracking details will be sent to the email address on file from UPS.

Weather

Depending on the shipping method selected, your package may be subject to a weather hold. We take this precaution to ensure your wine arrives in optimal condition. While we cannot guarantee weather conditions won’t change, we will make every effort to avoid exposing your shipment to temperature extremes.

If you have a specific shipping timeline, please contact us at shipping@dobbesfamilywinery.com — we may be able to offer upgraded shipping options to better meet your needs.

Undeliverable Packages

If your order experiences three failed delivery attempts, it will be marked as Return to Sender and shipped back to Oregon. In such cases, both the return and reshipment costs will be your responsibility and charged at the full retail rate (not the club rate).

To avoid returns or additional charges, please ensure your shipping address is complete and accurate. If you won’t be available to sign for your order upon delivery, we recommend shipping to: a staffed business address, or an eligible UPS Store for convenient pickup.

Please note:

  • We cannot deliver P.O. Boxes.
  • An adult 21 years or older must be present to sign upon delivery.
  • Purchasers are responsible for any address changes or redirection fees through the carrier.
  • UPS Stores will hold packages for 5 business days before they are marked as a return to sender.
  • UPS Store pickups may be subject to additional fees.
Damaged Packages

If your order arrives visibly damaged in transit, please get in touch with us within 48 hours of receiving it. Be sure to retain all original packaging and evidence of the damage, as this is required to process a claim with UPS. We may request photos for insurance purposes. Rest assured, we’ll work with you to replace any damaged items promptly.

Defective Product

We take pride in our winemaking techniques and want to provide you with the highest quality wine possible. If, however, you feel there is a defect in your purchased wine, contact us before taking any action. Many Dobbes’ wines are unfined and unfiltered, and as a result, it is normal for sediment to form over time; this is not considered a winemaking flaw. Defects include flaws due to microbiological causes, but not damage as the result of extreme heat or cold during the shipping process. Keep the bottle and unused contents; we may arrange to have the package picked up for return. We may offer a replacement bottle, if available, or credit you the cost of the wine.

Questions?

Email or  Call us: 503-538-1141 x155

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